Steps to describe the overall process of claim management

Capacity Building:

Establish a network of legal and technical experts in 40-50 cities for insurance mediation.

Sector-Specific Processes:

Define insurance-specific dispute resolution processes within the Mediation Act framework.

Timely Dispute Resolution:

Follow Mediation Act time limits for faster dispute settlements.

Confidentiality Assurance:

Guarantee confidentiality for sensitive information during the mediation process.